3D Corporation provides a wide range of flexible and affordable IT service options in order to best serve our diverse client base. Our advanced methods of system monitoring, maintenance and prompt problem resolution ensure secure and reliable network management that fully supports the goals of your business.
3DProActive™ Managed IT Services
Managed Services has become the standard for IT management and maintenance. The range of services provided by our Managed Services program, 3DProActive™, is based on the top Managed Services platforms in the industry. In addition, our Managed Services development team has been enhancing the capabilities of the core platform since 2003. From businesses looking enhance their existing in-house IT operations to those wanting to completely outsource their IT management—our 3DProActive™ Managed Services program provides a network management plan for every budget and every need.
Overview of Services Offered with 3DProActive™:
- 24/7 System Monitoring and Alerting
- Remote Help Desk and Onsite Problem Resolution
- Technology Assessment, Planning and Consulting
- Network Configuration and Inventory Management
- Proactive Network Maintenance
Who Benefits from 3DProActive™:
1. Organizations needing supplementary IT resources to:
- Augment the workload of existing IT staff/operations
- Support a small but growing business
2. Organizations ready to embrace IT outsourcing to:
- Collectively manage IT operations with certified network engineers
- Make informed decisions on how IT issues should be resolved
3. Organizations wanting to take full advantage of our expertise and experience to:
- Handle all of their network management at a predictable fixed monthly rate
- Regularly assess their technology needs to refine their IT services to the highest level
By discussing your organization’s current needs and future plans, a 3D Business Analyst will help you decide on a level of 3DProActive™ service that is right for you.
Our 3DProActive™ Clients Also Enjoy:
- Priority service
- Discounted rates
- Customized network support
- Special service offerings
- 3D Referral Rewards
Local IT Outsourcing
Outsourcing is the most cost-effective way to manage your IT operations. Our local network engineers work together to minimize business interruption and ensure the security of your network.
3D provides:
- Our experience managing hundreds of networks
- A local team of engineers with Microsoft, Cisco, WatchGuard, CompTIA and other industry certifications
- A dedicated business analyst that aligns our services and recommendations with your business’s goals and initiatives
- 3DProActive™, our unmatched Managed Services platform
- Customized service offerings that meet your budgetary and operational needs
Project Planning / Management / Implementation
From replacing your old server to designing and implementing an entirely new network infrastructure: our Project Manager works in tandem with your Business Analyst to specify, design, and implement technology solutions that are directly aligned with your business needs and future goals.
3D provides:
- A Best Practices design approach leading to reduced maintenance, greater resiliency, and higher reliability
- A design review process that ensures mutual understanding
- Full client control of the project throughout the entire planning, design and implementation process
- Extreme sensitivity to downtime and employee interruption during the project cycle
- An implementation schedule that includes downtime expectations
- Weekend and after-hours implementation if desired
Help Desk / Remote Support
When you call, we answer. Our dedicated team provides rapid issue resolution that reduces and usually completely eliminates travel charges. However, if our engineers cannot solve your issue remotely and you require onsite assistance, the same engineers come directly to your site, providing a unique help desk experience that’s more personalized, consistent and efficient than the typically-incohesive onsite service.
Equipment
3D custom-builds server equipment according to your specific requirements. We also keep in-house stocking levels of spare parts to minimize the amount of time you have to wait for a part in order to repair your equipment.
Network Inventory Management
Network inventory management is optional with our 3DProActive™ Managed Services platform. We can incorporate your asset tags into our system, report real time inventories, and send alerts on equipment changes.
Support Automation / Alerting
Our 3DProActive™ Managed Services platform has been enhanced by our development team to provide the highest possible level of SafetyNet™ Alerting as well as automation of many typical network tasks.
Patch Management
Our patch management system is included in the 3DProActive™ Managed Services platform. It offers a much higher level of security than other systems, such as Windows Server Update Service (WSUS).
3D provides:
- Patches tested by both 3D and a third party
- Checks for reported problems prior to deployment of patches to our clients' networks
Risk Assessment
A general assessment of current risks to your network is the first step in making intelligent decisions regarding risk and liability. We assess your risks and make recommendations that are aligned with your business model and goals.
3D provides:
- Assessment of physical, technical, and policy-related risks
- Recommendations personalized to your size and type of business
Data Backup and Security
Our data backup solutions include remote, tape and disk cartridge backup. Depending on your needs, we may combine technologies and include imaging and aggregation into the solution.
Disaster Recovery Planning
Power surges, theft, flooding, server crashes—all are threats to your network that, without proper planning, can lead to disaster that threatens the success of your business. Do not wait until after a disaster to form your disaster recovery plan. Our disaster planning is scaled to your business needs and expectations. A disaster plan does not have to be expensive and complex—we meet you where you want to start. Our motto is: “any plan is better than no plan.”
Edge Control
Firewalls, Virtual Private Network (VPN), Network Access Control (NAC), Content and SPAM filtering, Antivirus and Anti-Spyware are the services that stand between you and outside risks. In our security model, these services comprise of key components that work together with policy and core security practices to provide a secure environment.
Core Control
Password complexity, active directory policies, user policies, user education and physical security are areas relating to core control. These areas are addressed in conjunction with Edge Control services in creating a secure environment.
IT Infrastructure Outsourcing
With our IT Infrastructure Outsourcing, your in-house IT department can incorporate a fully-implemented Managed Services platform into your existing IT operations.
3D provides:
- A cutting-edge service ticketing system with flexible workflow capabilities for escalation and notification
- User portal for ticket submission and status-checking
- Ticket knowledgebase
- Ticket delegation
- Network inventory management
- Configuration management
- Renewal and end-of-life reminders
- Reporting
- Remote management and problem resolution
- Maintenance automation
- SafetyNet™ alerting
- Patch management
IT Staff Augmentation
We provide coverage for vacation, illness, transition, and special projects as well as workload outsourcing.
3D provides:
- Flexible workforce that expands based on workload
- Protection against underutilized workforce
- Smooth transition at employee changeover
- Reduced stress during vacation and illness
- Combination of Staff Augmentation with IT Infrastructure Outsourcing, giving you a seamless integration with 3D staff and the most efficient augmentation strategy available
IT Staff Level 2 Support
It is impossible for any IT engineer to know it all. Having well-trained Level 2 engineers backing up your IT staff is an excellent way to support your in-house engineers while managing your IT budget.
3D provides:
- An engineering team certified in Microsoft, Cisco, WatchGuard, CompTIA and other technologies
- Outside experience with hundreds of networks
- Availability on short notice
- Reduced training costs
- Faster problem resolution
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Mobile / Remote Office
Mobile and remote office technologies enable your employees to utilize network services when traveling or residing in remote offices. Various technologies are applied to create a customized, cost-effective solution.
3D provides:
- The ability to provide better customer service
- Improved efficiency
- More productive time when traveling
- Fewer errors during data entry
- Improved sales due to better customer service
Office Communications (email, fax, scheduling)
Communication is critical to business efficiency. In every engagement, we address communication and needs and take advantage of new technologies to make improvements.
3D provides:
- A cohesive team
- Consistent information
- Quick training of staff
- Greater control of your organization's information
Training
Training is key to receiving the full value of your technology investment.
3D provides:
- Improved efficiency
- Better decision-making
- Improved morale
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